We offer a 7 day returns policy. If 7 days have gone by since your order delivery, unfortunately, we can’t offer you a refund or exchange. Please note, the 7 day time frame comes into effect only after the product is delivered to your address.
In addition, your valuable feedback will go a long way in helping us improve our products and services. So, If you're unhappy, We encourage you to please return. After all, your satisfaction is our utmost priority.
Returning is as easy as ordering. you can contact us at support@johnellies.in or Call / WhatsApp us at +91 9090518585. We would require the photos of the invoice & product(s) to further process.
We will schedule a time with you and instruct our shipping partner to pick up the item. To facilitate a seamless return process, please take a clear photo of the sealed return package with the courier person before handover. In such cases we request you to please self-ship the product to us. You can self-ship the product using any courier service of your choice. Please share the courier receipt at support@johnellies.in or WhatsApp us on +91 9090518585 with your order number.
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